Shipping Policy

 

Introduction

Welcome to NayToe Nailz, your premier destination for press-on nails. At NayToe Nailz, we are committed to providing you with high-quality products and excellent customer service. This Shipping, Returns, Exchanges, and Refunds Policy outlines the details of our practices in these areas, ensuring transparency and ease of shopping for our customers. Please review this policy carefully, and contact us at orders@naytoenailz.com if you have any questions or concerns.

Shipping Policy

Shipping Methods and Costs:

  • Domestic Shipping: We offer two types of USPS shipping options. (See Shipping timeline below) for more details.
  • International Shipping: We ship to select international destinations. Shipping costs for international orders are calculated based on the destination and the weight of the order at checkout.

Regions Shipped To:

  • NayToe Nailz ships to all 50 U.S. states, Canada, and a wide range of international destinations. We’re pleased to offer worldwide shipping

Shipping Timelines:

  • Domestic Orders:

    Estimated delivery times depend on the shipping option chosen at checkout. We currently offer two USPS shipping options:

    1. USPS Priority Mail®: Ideal for faster delivery, with an expected arrival of 1-3 business days. Shipping costs vary based on the destination.

    2. USPS Ground Advantage®: A budget-friendly choice for less time-sensitive deliveries, typically arriving within 2-5 business days. Shipping fees vary by destination.

    Please allow 1-5 business days for order processing. Once your package ships, you’ll receive a tracking number and a link to track your shipment.

  •  International Orders:

    International orders are shipped using trusted carriers like DHL Express and USPS International, with estimated delivery times based on the carrier and shipping option selected at checkout.

    1. DHL Express Worldwide: Our fastest international option, delivering most orders within 3-7 business days, depending on your location. Shipping costs vary based on the destination and weight of your order.

    2. USPS International: A reliable, cost-effective choice for international deliveries, typically arriving within 7-21 business days, depending on location. Shipping fees are calculated based on the destination and package weight.

    Please allow 1-5 business days for processing. Once your order ships, we’ll send you a tracking number and link so you can follow your package’s journey.

Policy on Lost, Stolen, or Damaged Shipments:

Due to the high incidence of fraudulent claims related to shipping, NayToe Nailz's responsibility for packages ends once they are handed over to USPS for delivery. Unfortunately, we are unable to replace items that are lost, or stolen during shipment with USPS. All issues concerning lost or stolen packages must be directed to USPS. Customers are encouraged to contact their local USPS office to resolve any shipping issues. While we are able to provide tracking support, NayToe Nailz cannot be held responsible for any loss or stolen items that occurs once the package is in transit or has been marked as Delivered by USPS. Our capability to intervene is limited to the information and resources provided by USPS.

Address Accuracy Requirements:

  • Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. NayToe Nailz is not responsible for shipments delivered to incorrect addresses provided by the customer.